Terms & Conditions
(aka The Cookie Crumb Trail)
Last Updated: October 2025
Hey there, cookie lover! We respect your privacy almost as much as we respect a perfectly baked golden edge. This Privacy Policy explains what data we collect, how we use it, and how we keep your info as safe as our secret recipes. By browsing, shopping, or munching your way through www.roxyssugarbox.co.za, you agree to this sweet little policy.
1. Who We Are
We’re Roxy’s Sugar Box, a small-batch, hand-iced cookie bakery based in Plumstead, Cape Town — proudly South African and powered by caffeine and frosting. We’re a sole proprietorship, and when we say “we,” “us,” or “our,” we mean the team behind the sugar dust. When we say “you,” we mean you — the amazing human who believes in cookies that are crafted, not mass-produced. If you ever need to chat about privacy (or cookies), drop us an email at info@roxyssugarbox.co.za.
2. What We Collect — Only the Good Stuff
We only collect the crumbs we truly need to get your cookies from our oven to your door. That includes:
- Your name and contact info (so we know who to thank for the order)
- Delivery address (so the courier doesn’t get lost)
- Payment details, securely handled by trusted third-party platforms (we never see or store your card numbers — promise)
- Order history, so we can remember your favourites
- Email and phone, for updates and sweet news (only if you’ve opted in!)
- Cookies (the digital kind, not the edible kind) to make your browsing experience smoother than buttercream
3. How We Use Your Information
We use your info to:
Bake, package, and deliver your cookies Process payments safely Keep you in the loop about your order Improve our website, products, and service Share special promos or cookie drops (if you said yes to marketing emails — no spam, just crumbs of joy)
We’ll never sell your details, trade them for chocolate chips, or share them with anyone who doesn’t help us serve you better.
4. Payment Security — No Half-Baked Protection Here
All payments are processed through PayFast and Payflex, which follow strict PCI DSS standards (translation: very safe). We never store or access your credit card details directly — that’s between you, the bank, and the secure payment elves.
5. Sharing the Love (and Data) Carefully
We only share your information with:
- Courier companies – to get your cookies to you on time.
- Payment gateways – to process your transactions
- Our tech helpers – to keep our website running smoothly
Everyone we work with agrees to treat your information like we treat our dough — with care, cleanliness, and confidentiality.
6. Cookies (the Digital Ones)
Our website uses cookies — the harmless, browser-kind — to make sure everything runs smoothly and remembers your preferences. You can disable them in your browser settings anytime, but your shopping experience may become a little less sweet. We wish we could say they smell as good as ours, but sadly… digital cookies don’t come fresh out the oven.
7. Your Rights (aka The Power of the Dough-minant)
Under POPIA, you have the right to:
- Peek at the info we have on you
- Ask us to correct or delete it
- Say “no thanks” to marketing messages anytime
- Complain to the Information Regulator if you feel something’s off (though we hope it never comes to that — we prefer happy crumbs)
If you’d like to update or delete your info, email info@roxyssugarbox.co.za and we’ll sort it out faster than you can say “extra chocolate chips.”
8. How Long We Keep Your Info
We keep your info just long enough to complete your order, send your receipts, and comply with tax and legal obligations. After that, it’s safely deleted, archived, or turned into anonymous data — no identifying crumbs left behind.
9. Links to Other Sites
Sometimes we share links — like to couriers or payment platforms. Once you click away, their policies apply. We can’t control their ovens, but we always choose partners we trust.
10. Updates to This Policy
Sometimes we share links — like to couriers or payment platforms. Once you click away, their policies apply. We can’t control their ovens, but we always choose partners we trust.
10. Updates to This Policy
For questions, corrections, or just to say hi (we love nice emails), contact:
Roxy’s Sugar Box
Plumstead, Cape Town, South Africa
info@roxyssugarbox.co.za
We promise to keep your personal info safe, your inbox light, and your cookie jar full. That’s how we roll — one batch at a time.